1. Here directly artists(or sellers) sell the product to the customer through our website or app. We don’t have any intermediate storage hub. Artists(or sellers) will be responsible for any kind of dispute or problem in the product customers buy.

2. Sizes of the product may not be accurate as the most of the products we’re selling are handmade, not machinery products.

3. Sometimes we need more time than as usual. Especially Terracotta, Dokra, and other handmade products take more time than as usual to be prepared by the artists. Although We'll inform you about the approximate time period to deliver you the product in such cases.

4. We don't have any return refund policy for any type of products bought through our website or app. If the customer receives wrong or damaged product then we'll replace the product. In such cases of replacement, the customer must have proof of receiving wrong or damaged product. We'll investigate the proof received from the customer and make a decision on such cases.

5. We deliver through Delhivery logistics and DTDC. As per their terms & conditions you'll get your ordered product between 7 to 10 days for most of the cases.

6. The data and personal information you give while using our app or website are safe and Secure.

7. Copyright of all the images and products enlisted on Necessity e-Store is reserved. You can’t use those products or images without proper authority. In such cases We’ll file a legal copyright claim against you.

8. What Backorder Means: The Product, which you want to purchase right now, is not in the stock of our artist! Still you can book your order, our artist will make this with immense love and care only for you.